Search Trends Flying High Like a G6

November 22nd, 2010

A recent comment in my Facebook feed reminded me to check trending topics on Google:

“If I had to wikipedia “G6″ to find out what it means, does that mean I’m too old to listen to the song?”

This song has been everywhere recently, and I can’t even count the number of times I’ve heard someone ask “What’s a G6?” or “Do they mean the Pontiac?”

I was interested in learning a couple things from this case-study in motion: 1. How far does this phenomenon extend into the general, search-engine-suing public? and 2. How has Pontiac performed in maintaining their association with the product?

(In case you’re not familiar, the Facebook comment is in reference to a recently-released song that is getting a lot of airtime. Although the chorus contains quite a few references to other brands and bands, the most focused-on line is “Feelin’ so fly like a G6″. In this case, ‘G6′ refers to the Gulfstream G650 private jet, which might be considered ‘fly’ in a few different ways. Clever, no?)

Firing up the Google Trends machine, we can see the following chart for the search ‘g6′:

Google Trends- g6_1290439710614

The first thing to note is that the search volume in the most recent 2-3 months has been an order of magnitude greater than the previous, “background” search volume. So the “What is a G6?” question extends pretty far into the mainstream, I would guess. To get some perspective, let’s compare this term with a “known quantity”: Audi’s R8.

Google Trends- g6, r8_1290440554586

As you can see, searches for ‘r8′ have been fairly stable over the last few years, with just a slight peak around the time the car was actually released. In fact, search volume on both terms was almost identical at the song’s introduction, with the difference probably explained by the fact that the R8 is more widely-known internationally than the Pontiac G6 (sorry Pontiac).

So, if you want your product to get 10x the searches it does now, you need a quizzical reference in a hip-hop song. But what has Pontiac done to convince the searching public that the song is actually about their sedan, and not a $60 million dollar private jet?

g6 - Google Search_1290442522237

The first result for a search of ‘g6′ (aside from the music videos for the song) is a Wikipedia page, disambiguating the term ‘G6′. The sitelinks for the page provide links for the Gulfstream G650 and Pontiac G6 right next to each other. Score one for Pontiac, though the pictures on the Wiki-page aren’t exactly flattering.

The next link is a CNN article discussing the song’s impact on Gulfstream’s image. Of note here is that the author (or web editor) chose to make the title of the page “Fly like a G6″. The perfect phrase to capture searchers looking for more information on this confusing lyric. And when you’re CNN, you can rank for a lot of terms. But so could Pontiac, I wonder where they are…

#3 blogs.citypages.com… “Like a G6: What does it mean?” <-- Great title to get clickthroughs.

#4 Image search: all Pontiac cars, score another for the General (or "Chief" in this case). Unfortunately, one is from "pontiacg6info.com" an obvious Made-For-Adsense play, one is from Flickr, and two are from auto-magazines. No official sites in the bunch.

#5 UrbanDictionary.com "G6" entry. No help there. (Although the entertainment value of these pages is high, you get insight into the rationalization process behind song-listener's interpretations, for example: 'G6 can describe any person, place, or activity as long as it meets the requirements of being fly, no lame usages will be tolerated.')

#6... Finally! Pontiac.com with the stellar title: "Pontiac G6 - Four-Door Sports Sedan | G6 Coupe - Sports Coupe | G6 Convertible - Hardtop Convertible | Discontinued | Pontiac"

Ouch. Not only is someone over at Pontiac actually trying to rank for "four-door sports sedan" (which does not have enough volume to show up in Google's keyword volume estimations, by the way. Google suggests you search "four door porsche" instead), but their title also contains "hardtop convertible discontinued".

On second thought, that might just be a static part of Pontiac.com's title. I've been a Pontiac fan since my first car (a Pontiac Sunbird), so I know that they are famous for discontinuing anything that gets popular (the GTO, the Firebird, the Fiero...), typically in favor of ridiculousness like the Aztek, Trans Sport, or the Vibe. By the way Pontiac, if you're reading: I drive a VW now.

Since the title is so full of other garbage, why not just throw "Fly like a G6" in there? You own the trademark (I assume) so it's not like someone can sue you over the meaning of the song's lyrics. At best you might convince a few of the millions searching out there that hip-hop stars think your cars are "fly". At worst a few marketers will think you're trying to rank your site for something other than no-traffic, generic terms and news results about your discontinuations.

It would certainly make me feel better as a shareholder.*

Some takeaways here: there are many ways to take advantage of a social-media phenom in your space, even if it’s not about your product.
1. Get the major properties on your side: Wikipedia, Amazon, UrbanDictionary… etc. Make sure you have a mention somewhere on all of them.
2. Adjust your title-tags, don’t just set and forget. Web pages were designed to be living, evolving documents. Re-evaluate them constantly for opportunities. Google and Bing like sites that change regularly anyway.
3. If you’re in an industry with a high-amount of image search volume (cars, celebrities, yachts, jets, flowers, desks, tattoos… the list is huge) get your images tagged and into Google Image Search. The new interface shows your content behind the images, so if you can provide a compelling reason for people to close the lightbox, they will.

*American taxpayers owned over 60% of GM (Pontiac’s parent company) until this week.

Tags for This Post: pontiac g6, fact search, background search, google trends, search volume

8 Ways to Improve Your Web Marketing Right Now

October 1st, 2010

Typically when I see a title like this I groan, because I know that the body is going to rehash the tired SEO cliches: check your meta tags, write quality content, put your content in social media… blah blah blah.

Today I’m taking a different tack. Below are 8 cures to the most oft-encountered and frustrating web marketing mistakes we see on a daily basis. Take the time to investigate each point in relation to your website and make sure you’re on top of your web marketing game.

1. Make sure your address works

Almost all web users today will drop the ‘www’ from web addresses when they type them in. In this age there really is no excuse for www.yoursite.com and yoursite.com to not take a visitors to the same page.

Problem loading page_1285864107942

Just the other day, however, I discovered a former client whose server is unreachable when you attempt to access their site without the ‘www’. When I brought it to their attention, the response was “Yeah, you have to use the ‘www’.”

This just won’t cut it if I hear about your company at a tradeshow or via some other word of mouth. In fact, even if someone gets a business card with www.yoursite.com on it, they are likely to drop the ‘www’ when they visit your site. And seeing a big “Site not found” error message is destructive to your brand (especially, in this case, for a technology company!).

2. Set up goals in Analytics/AdWords

Analytics Settings - Google Analytics_1285866478525Let’s assume you’re building a website to be more than just a business card with your phone number on it. Users should be able to take some kind of action directly on your website. Shouldn’t you know how many people are actually taking that action?

Too many times I see Analytics and AdWords accounts set up without any kind of goal or conversion tracking. It is so important to know how different groups of people experience your site, and how many of them actually take the actions you want them to take. Sometimes, it’s the only way to know when a certain web browser has issues displaying your website, as I’ve discovered with several different clients.

If you don’t have anything to track then your website has a larger problem. You need to figure out why you have a website, and what you want visitors to do when they arrive.

3. Point your ‘Home’ link to the right place

Go to your website, click over to a page from your navigation. Now click on ‘Home’ or your website’s logo. What page are you on now? (If you don’t have a ‘Home’ link and your logo does nothing, make that change right away so that someone can navigate back to your main page via one or both options)

Are you currently at ‘www.yoursite.com/’? Or do you have ‘index.php’, ‘default.aspx’ or another page name at the end of your URL? Ask your web designer to modify the code to point the user back to root “/”. Why? Often when someone links to your website it will be after they’ve been to other pages on the site. If they get the link from your site from the home or logo links, they will point to a different page than what most people regard as ‘home’ (e.g. ‘www.yoursite.com/’).

This can also create problems with search engines, who will split the credit of your links between the root of your site and the index page, both of which have the same content, eventually resulting in both pages having reduced authority.

4. Monitor your server

There is no more excuse for shoddy hosting. Rock solid, scalable servers can be had for less than $25 a month, and are more than enough for most websites.

Use this tool from Pingdom (the first site is free!) to monitor the uptime and response time of your webserver. When you get downtime notices inquire about them with your host. If your server responds slowly or is down often, ask around for a hosting recommendation. Odds are you can find something better.

You can also use this tool to find out what your “neighborhood” looks like. See what other websites are on the same server as your website. Are there several thousand other sites? Are there sites featuring adult or illegal content? It might be time to consider moving.

5. Check your load time

Another great tool from Pingdom allows you to check how long it takes individual pages to load. Your homepage and any landing pages you use for promotion through email, PPC, etc. should respond quickly and fully load within 10 seconds (2 seconds if your audience is more tech-savvy).

Try to optimize slow-loading pages by combining Javascript and CSS files using a tool like Minify. You can also talk to your designer about using fewer images, or rearranging the order in which they load so that the content is displayed first.

6. See how your site appears to searchers

Go to Google do some searchers where your website features in the top 10 results (don’t have any? Contact us for some help). Take a deep breath and honestly evaluate the title and description of your site compared with your competitors.

Ask yourself honestly: given the other choices on the page and the information your site provides, would you click on your site as opposed to the others? Why or why not?

Website SEO - Results - Putting the Internet to Work_1285866810323

Getting ranked highly is only half the battle. You also need a compelling title and description to get visitors to click over to your site. Think about some text that would make your audience click for more information.

7. Tell your visitors what you do

The first big headline on your website should tell your visitors what you do in simple, universal terms. Does your company build software? Then write “We Build Custom Software Applications” not “We Deliver Paradigm Shifts Through Techno-Friendly Tactics” You have 2.5 seconds to grab someone’s attention, don’t make them wade through a string of buzzwords to find out if you’re the right fit for them.

8. Tell your visitors what you want them to do

"Upgrade Your Firefox" It's exactly what Mozilla and I both want.If I told you the number of websites I have seen without a clear call to action on the homepage you would be astounded. If you are building your website with a purpose, then make that purpose clear. Should I submit my contact information for a free estimate? Then tell me to do that. Should I view your pricing sheet? Give me a big fat ‘Download Now’ link.

Tags for This Post: quality content, marketing mistakes, meta tags, daily basis, marketing game

The Big Red Scary Numbers, or “Analytics Says Traffic is Down”

September 2nd, 2010

“Analytics says traffic is down! I thought SEO was supposed to INCREASE our traffic?”

UntouchableMarketing gets an email like the above (paraphrased) every once in a while. The first few times this happens it can be nerve-wracking, but I’m more jaded now and I know that 99% of the time there is nothing to worry about.

Google Analytics has attempted to boil down all the power the Urchin platform provides into digestible pieces for the lay web-user. The most prominent of these reductions is the dashboard view, showing the trailing 30-days performance of your website(s), in terms of visits, time on site, bounce rate, and completed goals.

The Google Analytics dashboard.  What a pretty green view!

The Google Analytics dashboard. What a pretty green view!

Rounding out this summary is the “% Change” figure, a bolded number which is either red or green depending on if traffic, as compared to the preceding trailing-30, is down or up respectively.

Whoa!  Those are some scary, red, bold numbers!

Whoa! Those are some scary, red, bold numbers!

Guess which number most users instinctively fixate on when they log in to analytics?

In most cases, when our clients witness the Big, Red, Scary Numbers, the explanation falls into one of three categories:

1. We recently added a filter to remove their office IP address, from which a large number of requests are made to the site daily. The filters don’t apply retroactively, so the previous month’s traffic looks greater in comparison.

2. The client had an article published on a popular site like Techcrunch or the New York Times which generated a large spike in traffic to their site for one or two days, which is counted toward the previous month’s total.

3. The client’s clients make use of pages on the client site to do things like: sell items from a store, register people for an event, or sign up for email/SMS updates. A client with a large user-base may have made use of the site for a big event, which has now passed.

How to Check if the Big Red Number is Due to an Aberration, or is Actually Affected by Lower Search Volume

Open analytics, click on ‘View Report’ from the dashboard. On the left side, click on ‘Traffic Sources’ then ‘Keywords’.

If you only want to check Organic Traffic, click on ‘Non-Paid’ just under the graph, to the left.

Change the date to a longer range and select “Monthly” for the graph aggregation.

Scroll to the bottom of the list of keywords and find the ‘Filter Keyword’ box. Change the first box to ‘Excluding’ and in the second box type in some words that you would consider “brand terms” e.g. your copany name, your website. Put them between parens and separate with pipes, like so:

Click ‘Go’ and the graph will change to show you all of the people who used non-branded keywords to search and find your site, in the selected months. The graph should be pointing up and to the right if your search marketing strategy is performing well.

Simulated pushpins added to help you follow the instructions above.

Simulated pushpins added to help you follow the instructions above.

Don’t be afraid of the Big Red Numbers, but make sure you find the right cause!

Tags for This Post: dashboard view, spike, new york times, google, bold numbers, techcrunch

Why Referrals Matter

February 10th, 2010

I was just reading a post by Aaron Wall (of SEOBook.com) about how successful people, especially in the Internet Marketing arena, seem to become jerks as they become successful.

It’s SEOBook, so obviously it’s a great post, but it got me thinking about another topic that comes up a lot: Untouchable Marketing’s Marketing.

It’s a pretty common joke around the UM offices that this company has never had to avail itself of its own services. Sure, we show up for searches like “denver web marketing consultant” and we’ve done the minimum due-diligence on optimizing our site, but the point is that exactly 0 of our current clients came to us via the contact form on our website.

So how did we get enough business to sustain the company? 100% referrals.

Why Referrals Are So Great

In Million Dollar Consulting, Alan Weiss talks about peer-to-peer referrals being the ‘Platinum Standard’ of marketing for a consulting firm, and I couldn’t agree more (he also mentions that you should carry a nice pen, which is something that I do not agree with, as the Pilot G2 is the finest pen ever invented).

The standard explanation for why referrals are great is that there is no better way to convince someone that you can deliver what you say, than to have his friends convince him for you.

However, I think referrals are great for another reason: screening.

In the world of business (as you can read in Aaron’s article referenced above) there are people who want the universe for a nickel. They will bargain, argue, and tear apart every single line item in a proposal. In the end, they aren’t happy with the results.

By getting a referral from a mutually-trusted acquaintance, you end up screening potential clients ahead of time. It’s unlikely that the small-minded “deal-makers” who want to nickel and dime you to death would be friends with your better clients. Their personalities are incompatible.

Personal referrals protect both the client and the consultant, and that is why I always recommend that you find a Web Marketing Consultant the same way you would find a good Lawyer or Accountant; because if they have resorted to spending money on advertising, then they need your business.

Keep in mind that the consulting world is very different from most other industries. If you have a repeatable process that would apply and show results for 90% of your clients (think software like Quickbooks, or an office cleaning service) then you really just want to get the word out to every applicable lead that you can. And that is why there is a vast market for what we do.

Tags for This Post: nickel and dime, alan weiss, marketing consultant, personal referrals, due diligence, denver web, pilot g2

Google Website Optimizer Causes 22% Decrease in Conversion?

January 22nd, 2010

Ever since my good friend and agency-world refugee Luke Van Deman introduced me to www.abtests.com I’ve been following it closely, checking their feed every day for new insights.

Opening their RSS the other day I saw an interesting test: a 22.5% improvement over control.

trudne.pl

The difference between the two pages? Absolutely nothing, except that the test page had Google Website Optimizer code on it.

Now, the whole story hasn’t come out on this yet, and I’m sure there are more tests in the works to confirm the results, but it is important to remember compounding/confounding factors can still play a role, even in tests where the control and experiment are (nearly) identical.

My first step would be to time the average load time of the Google scripts that load the experimental code and see if it adds materially to the load time of the page itself.

This could easily be done via Pingdom tools, or Google’s Webmaster Tools (screenshot below). Either way, load time plays a huge role in user experience.

Webmaster Tools - Site performance_1264177696679

Tags for This Post: new insights, load time, van deman, google, world refugee

Nexus One is Robbing You (Maybe)

January 12th, 2010

Just saw a thread at WMW about Nexus One ads usurping paid advertisers on AdSense Publishers’ sites (via this post about the Nexus One sales page at PPCBlog). If you want to get rid of them you can block google.com.

But That Reminds Me…

Are you an AdWords advertiser? Listen up.

In the ‘Campaign Settings’ menu of AdWords there is an innocuous-sounding set of options titled “Networks, Devices, and extensions”. There are two subcategories within this menu: ‘Networks’ and ‘Devices’.

‘Networks’ is arguably one of the (if not the ) most important settings you can change on your campaigns. But it would take up an entire blog post of its own.

‘Devices’, on the other hand, has been a quiet and uneventful addition to the menu.

But with the release of Nexus One and the wave of new ‘superphone’ users sure to follow, it is important to think about what ‘Devices’ you want your ads to show on.

Think about your product or service. Would someone really be using their phone to search for you? If not, disable the Mobile Phones option.

They would? Great, would they be able to complete a meaningful action by visiting your site from their phone (call you, purchase something, download something)? If not, disable this option until they can.

If visitors would be searching for you, and could complete a meaningful transaction with your site, then I would recommend you create mobile-optimized landing pages for those ads. Turn off Mobile Devices in your primary campaign, and make a separate campaign that targets mobile users.

-1 – 1 Is -2

It is important to remember in the AdWords world that every unprofitable click costs you not just the price of that click, but a (potentially) profitable click later on when your budget can’t support another click.

Remember, AdWords decides to show your ad based on whether or not you can afford another click. So if your site is no use to mobile users, you’re only hurting profitable campaigns by leaving it turned on.

Tags for This Post: meaningful action, settings menu, google, campaign settings, nexus, mobile users, mobile devices, subcategories

Google Copies Untouchable Marketing Business Strategies

December 19th, 2009

You might think Google and a Web Marketing Consultancy specializing in SEO would be on opposite sides of a line dividing an industry. But both companies are partaking in a business strategy that may become prevalent over the next couple years.

What do Goo.gl and umktg.com have in common?

On October 12th we launched UMKTG.com, a URL-shortening service made specifically for use on Untouchable Marketing’s projects. Why?

We noticed when sending client emails that while we may be able to answer a question, or explain a concept in just a few hundred characters, any reference we made to a Google results page took up hundreds of characters. And anyone who’s ever sent a business email knows that if you want your message heard, concision is key.

So being able to take a search string like: http://www.google.com/#hl=en&q=url+shorteners&aq=f&aqi=g10&oq=&fp=52e8f388e5caca67 and turn it into http://umktg.com/URLShorteners is quite useful.

There’s also a bit of power that comes along with owning a URL shortener. If I gave you the above link, I could see if, when, and how many times you viewed the link.

Google knows this too, so 2 months later, on December 14th, they launched Goo.gl. So far, it’s only for their internal projects and products, but eventually they will launch it as a full public service.

What Else Can You Do With Your Own Shortener?

Make money. If you had a widely-used URL shortener you could sell banners and pop-ups on the page that redirects visitors.

In fact, if you had a good amount of ad-data to query against, you could probably crawl the destination page to determine the topic, and then show a related ad to the visitor. Now, who would have the ability to host a fast URL-shortener, crawl pages to determine their topic, and also have ad-inventory to match against… hmmm…

Want to Try It Yourself?

If you think you’d like your own URL shortener, I can recommend BrokenScript. It’s a very easy to customize script, and as you can see, not too hard to put your own look on it.

Tags for This Post: business email, client emails, pop ups, google results, www google com

Hansel and Google

November 30th, 2009

I want to draw your attention to a very subtle-change in Google SERPs: breadcrumbs.

Google has been indirectly advocating their use for quite a while now because they provide a better user experience, and an easy navigational path for their bots.

I have been urging clients to use them for several years because they provide an easy way to add keyword-rich backlinks to every page on your site, no matter how deep a given page is within a site. They also help to establish a hierarchy of content, which really helps to get search visitors to the right page from the right search.

SERPs breadcrumbs for search of 'peppermint stick old fashioned recipe'

As you can see in the screenshot above, Google has decided that breadcrumbs are so important, that they may begin using them in their regular Search Results. Certainly, this is a more human-friendly method of communicating hierarchy than filepaths.

But what effect does it have on Click-through? It remains to be seen. However, if you haven’t drunk the Kool-aid of using breadcrumbs on your website, I would suggest that now might be a good time to experiment.

Tags for This Post: subtle change, google serps, user experience, backlinks, breadcrumbs, google, kool aid

Web Page Load Time can Positively Influence Rankings

November 13th, 2009

Long Post Alert

This turned into a rather long post, so it’s probably a good thing I did it on a Friday.
However, this is a very important issue, so set aside some time to read through the whole thing.

I was reading a summary of topics that were presented at PubCon written by Rand Fishkin over at SEOMOz. One in particular caught my eye as I have been giving this very advice to clients for most of 2009: “Web Page Load Time can Positively Influence Rankings.”

It makes sense, doesn’t it? Google’s success is based on focusing on three key areas: user experience, monetization, and branding. Often, these principles may seem to be at odds, but it is the struggle that produces innovation. A tripod couldn’t stand if the legs weren’t pushing against each other right?

In this case, Google is focusing on user experience to feed branding, and may be sacrificing short-term revenue. In this case they may giving less focus to websites showing their content network ads and greater focus to established businesses that can afford to concentrate on optimizing load times.

The Most Important Issue in Load Times

One of my favorite anecdotes from my web career comes from a few years back when I was interviewing for a graphic designer position. A well-meaning fellow came to us with experience in ColdFusion and PaintShopPro (we were a .Net and Illustrator department at the time).

After running through our list of general questions we started asking the more existential ones, like “What is the most challenging thing you’ve ever had to do for a client?” The answer we got is hilarious to me, even today.

After a short explanation that “the web” ran on connections between machines, he launched into a short dissertation on the hex-code color system. Eventually we learned that, in his view, optimizing load times was best accomplished by taking a color which was used throughout the website (say “purple”) and gently dialing the hex codes closer to white, each time saving himself a bit of bandwidth usage (in theory).

Not only does this not make any sense from a design standpoint, it’s also fundamentally flawed from a tech-standpoint as well. But it does illustrate the desperation which plagues some designers in reducing their memory footprint.

Unfortunately, in the modern search landscape, kb-size means less and less. When you consider the cost of bandwidth (especially from Google’s perspective, who is amassing one of the largest fiber-optics collections in the world) the difference between downloading a 500kb page and a 5kb page is so small that it doesn’t matter, let alone the difference between 20kb and 18kb.

The most notorious factor now affecting this aspect of search rankings is one level deeper: it’s your server.

An Example of Server Response vs. Rankings

In 2008 I acquired a domain which had been abandoned by its previous owner. I set up a blog on that domain which stuck with the topics of the previous owner, and put in place a system which gave me 100s of pages of new content each week. By the end of 2008 the site was approximately 6,000 pages large, but with only a couple hundred pages actually indexed by Google.

During that time, the site was hosted on a shared platform. With approximately 3,000 other websites on the server, the load would sometimes spike to levels where the site was inaccessible, at least by the standards of the modern user.

As You Can See…

It’s almost a misnomer to say that your search rankings are positively influenced by load times. If anything, your rankings are negatively influenced, and anyone who doesn’t optimize their webserver is leaving money on the table.

I don’t have the exact numbers, but I would guess from experience that the site probably only had an 85% uptime (determined by pinging the site in 15 minute intervals). In March of 2009, I moved the site to a dedicated server.

The Not-so-Instantaneous Effects

When the site was re-launched on the dedicated server, I noticed an uptick in the number of pages indexed for the rest of March. Looking back, I would guess that these pages were considered “questionable” by the GoogleBot due to their unpredictable load times, and were suddenly being served very close to 100% of the time.

For the next month or so, nothing much happened. I believe Google was giving the site some time, the change in IP address probably tripped something on their end to wait and see what else happened.

Around May the site picked up momentum in leaps and bounds. In the space of a month I watched the number of pages indexed at Google jump from just under 1,000 all the way to the low 6,000s by the end of June. The site now stands at just over 14,000 pages indexed, which is roughly 75% of the total pages available.

Traffic similarly skyrocketed, from around 12,000 pageviews early in the year to a record 182,000 pageviews in August.

Caveats

Of course, it’s difficult to isolate the compounding variables in any SEO experiment, especially when you don’t know you’re experimenting in the first place.

There are a number of other factors that could have influenced the growth of this particular site: the fact that it now has a dedicated IP, or, since it is a blog, additional links in to popular posts. But I believe the predominant factor is the increased uptime.

Checking Server Response, and Why Load Time isn’t the Whole Game

There are many services out there that can help you monitor server performance, one of the most famous is PingDom. I’ve also used BasicState, which is a free service that sends you alerts and summaries when your server is unreachable.

It’s important to see how often your server is unreachable, not just how long it takes to load a page. You have to remember that for all the collective intelligence at Google, the menial tasks are still performed by robots.

Let’s say your site has 1,000 links coming in to it from other sites. And let’s pretend Googlebots follow those links at a rate of 10 per day, and that any given Googlebot will wait 10 seconds for your page to load before reporting that the site is gone and moving on. For simplicity’s sake, let’s also assume that all Googlebots communicate back to an Aggregator of some kind which stores data about your website.

On Day One, 10 Googlebots come by (or the same Googlebot 10 times, however you prefer to think of it). Your server is only capable of responding 8/10 times. Maybe one time it didn’t respond within 10 seconds, and one time it was actually down.

Remember, Googlebot is stupid. In the first case, Googlebot calls Aggregator and says, “The site is slow,”. In the second case, where the site is giving him a 404 error, he reads it as “Not Found” and decides the page is gone. He calls Aggregator and says “I got to this page via a link from someothersite.com and the page is gone.”

Aggregator sits back and watches this happen for 10 days. At the end of that cycle, he finds that Googlebot has reported 100 broken links (because the site was down when it got there) and 10% of the time the page did not load within the allotted time.

Aggregator compares this information to the limits set by Google Engineers, and data collected from other websites of this type. He then removes 100 links from your site’s profile (they go to “Not found” pages right?), and then places the site further down in the results, beneath websites that are better at responding to users.

The Bottom Line

The bottom line is that your website is an investment. If it’s worth it for you to spend time and money on an SEO strategy, then it’s worth your time and money to make sure you’re running on a strong server.

All too often, I see people get started by having their nephew build them a website. Eventually they realize they need to upgrade and hire a competent web-dev. Next they know they want more people on the page so they hire an SEO, who tweaks titles and builds links.

Nowhere in that entire chain did anyone think to upgrade the server. Servers are thought to be an issue for IT and Security, not Marketing. But in the world of Web Marketing, the underlying structure is just as important as the message.

To put it another way: would you print your next direct mail piece on the inkjet in the office? Or have it printed in full color on glossy cardstock?

Tags for This Post: Post, Alert, google results, google, seo, server, response time

Web Marketing Education

November 6th, 2009

1257548945_applications-educationI’ve been wanting to talk a bit about the education behind web marketing, but now seems especially timely as I am participating in the launch of a course to educate non-profits, and small & local businesses on how they can take advantage of search marketing.

So What Makes a Web Marketer?

As with any fledgling industry web marketing is full of pioneers. The most common backgrounds I see are traditional marketers gone tech-y, web designers gone marketers, and then the “wildcards.” I would classify my own experience in the latter category.

There are, I believe, three main categories of contributing factors to my success in this industry: programming, network-admin, and finance.

Programming

I began programming when I was about 10 years old. My father often programmed astronomy-related algorithms to determine what constellations or planets would be visible in the night sky over our house. Eventually, I found out what BASIC was and started writing my own programs. In school we used to write scripts to display “Formatting Hard Drive C:\” with a slowly increasing percentage. It drove teachers nuts.

Eventually I moved on to Pascal, C++, HTML, CSS, and PHP (maybe Ruby someday soon, too). It’s amazing how much a knowledge of programming languages can contribute to SEO success. HTML and CSS are obvious, as knowing their capabilities is a great way to accomplish certain goals. But knowing how server-side languages work has allowed me have great relationships with the developers at the companies I have worked with. Marketing managers also appreciate working with someone who can help them translate their web goals into actionable items for their developers.

Network Administration

During my high-school career, I managed to exhaust all of the available options for programming classes. Through a relationship with another nearby vocational school, I was able to take a professional-level course which resulted in my A+ and (more importantly) Cisco CCNA certifications.

Although I no longer keep these certifications current, they (and specifically the CCNA curriculum) provided me with a solid foundation in the inner-workings of the hardware that powers the internet. While many people are confused by DNS propagation, IP addresses, or the differences between Apache and IIS, I have a solid knowledge of what makes the web go around.

Also, I know the vulnerabilities of Cisco 2600 routers, and can strip a CAT5-E with my teeth and build a patch cable in under 2 minutes.

Finance

Odd as it may sound, my college degree in finance has also been of great service to my career in web marketing. Although I never intended to take the Series 7 and get into trading securities, I have always been interested in finance principles, specifically in stock markets and real estate.

The massive amount of data manipulation needed to understand how financial markets work has been remarkably helpful in helping me build and interpret keyword research studies, or analytics data. I have also used this knowledge to develop methods for calculating the click-through rates of the Top 10 search results.

The Sum Total

So what’s it all worth? Allow me to illustrate with an anecdote.

Recently, a company I had been working with for a year downsized and my contact left without telling me who I should be contacting going forward, and without letting anyone in the company know who I was.

Eventually, my clients’ replacements reached out to me to find out what it is I do, and how it can help them. I could tell from the tone of our first phone call that they were highly skeptical, but they decided to give me a shot.

Last week, they invited UntouchableMarketing to their office to speak with the heads of their marketing and sales teams about PPC, SEO, and the usability and design of their site.

At the end of the meeting, one of the members of their team stood up and said, “I thought this would just be a re-hash of everything I already knew. I’m glad to say I was totally wrong. Thank you.”

The moral of the story is that all of that knowledge is useless without the ability to condense it and translate it to make it fit for business organizations to act on.

And that’s where LocalIgnition comes in…

In just a couple weeks, myself and two colleagues: Luke (a user-experience and design genius) and Scott (a master of KPIs and Operations Management) will be putting on a small pre-launch class on the topic of web marketing for non-profits, and small & local businesses.

I say this class will be pre-launch because it is Denver-only, and will only be 2 hours long. The full course will be 5 weeks, with videos and write-ups for each module, Q&A conference calls, email support, and much more.

If you’ll be in Denver, we’d love to have you join us at the Deproduction studios on November 18th.

If you’re interested in the full course, check out the LocalIgnition website and join our mailing list.

Tags for This Post: industry programming, programming classes, marketing managers, web goals, developers network, traditional marketers