“Analytics says traffic is down! I thought SEO was supposed to INCREASE our traffic?”
UntouchableMarketing gets an email like the above (paraphrased) every once in a while. The first few times this happens it can be nerve-wracking, but I’m more jaded now and I know that 99% of the time there is nothing to worry about.
Google Analytics has attempted to boil down all the power the Urchin platform provides into digestible pieces for the lay web-user. The most prominent of these reductions is the dashboard view, showing the trailing 30-days performance of your website(s), in terms of visits, time on site, bounce rate, and completed goals.

The Google Analytics dashboard. What a pretty green view!
Rounding out this summary is the “% Change” figure, a bolded number which is either red or green depending on if traffic, as compared to the preceding trailing-30, is down or up respectively.
Whoa! Those are some scary, red, bold numbers!
Guess which number most users instinctively fixate on when they log in to analytics?
In most cases, when our clients witness the Big, Red, Scary Numbers, the explanation falls into one of three categories:
1. We recently added a filter to remove their office IP address, from which a large number of requests are made to the site daily. The filters don’t apply retroactively, so the previous month’s traffic looks greater in comparison.
2. The client had an article published on a popular site like Techcrunch or the New York Times which generated a large spike in traffic to their site for one or two days, which is counted toward the previous month’s total.
3. The client’s clients make use of pages on the client site to do things like: sell items from a store, register people for an event, or sign up for email/SMS updates. A client with a large user-base may have made use of the site for a big event, which has now passed.
How to Check if the Big Red Number is Due to an Aberration, or is Actually Affected by Lower Search Volume
Open analytics, click on ‘View Report’ from the dashboard. On the left side, click on ‘Traffic Sources’ then ‘Keywords’.
If you only want to check Organic Traffic, click on ‘Non-Paid’ just under the graph, to the left.
Change the date to a longer range and select “Monthly” for the graph aggregation.
Scroll to the bottom of the list of keywords and find the ‘Filter Keyword’ box. Change the first box to ‘Excluding’ and in the second box type in some words that you would consider “brand terms” e.g. your copany name, your website. Put them between parens and separate with pipes, like so:
Click ‘Go’ and the graph will change to show you all of the people who used non-branded keywords to search and find your site, in the selected months. The graph should be pointing up and to the right if your search marketing strategy is performing well.

Simulated pushpins added to help you follow the instructions above.
Don’t be afraid of the Big Red Numbers, but make sure you find the right cause!
Tags for This Post: scary numbers, spike, web user, google, techcrunch, new york times, sms updates, digestible pieces, dashboard view, bold numbers
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